Guide BMO customers through digital and self-serve banking while delivering seamless branch service. The role supports customers from 100 King Street West.

This Customer Service Representative position combines transactions, customer inquiries, digital education, and operational support. You will help people gain confidence with online tools, tablets, smartphones, and applications. The role also requires risk awareness, privacy protection, and escalation when situations exceed established limits.

Key Responsibilities:

- Help customers understand digital banking benefits
- Execute routine transactions within service agreements
- Protect customer privacy and safeguard bank assets
- Report suspected money laundering activity patterns
- Complete operational tasks under supervision

Requirements:

- Confident use of social media and online tools
- Ability to support customers unfamiliar with digital applications
- Professional presence and customer-focused approach
- Flexibility to solve recent challenges creatively
- Basic knowledge developed through on-the-job learning

Support BMO through digital banking guidance, accurate transactions, responsible escalation, and customer-centered service across available channels.

📌 BMO Digital Banking Service Specialist (Toronto)
🏢 BMO
📍 Toronto