Lead A220 Customer Services governance in Mirabel, applying program management and financial planning expertise to improve fleet performance. The position supports global operators.
Reporting to the Head of Fleet Efficiency, you will steer governance for Airbus A220 in-service operations. Your work spans KPI alignment, portfolio arbitration, budget management, and major issue resolution. You will also develop project management maturity across the Fleet Efficiency team.
Key Responsibilities: Lead major in-service problem governance and resolution performance steering
Coordinate Customer Services KPIs with A220 objectives
Consolidate monthly performance and Airbus tracking data
Oversee AOP, P&L;, risks, opportunities, and budgets
Lead customer satisfaction portfolio decisions and allocations
Requirements: Engineering or Project Management degree
Fifteen years’ relevant experience, including five management years
Solid agile program management skills
Financial acumen and high-value budget experience
English proficiency for worldwide interactions
Bring governance leadership, financial expertise, and program management skills to Airbus A220 Customer Services in Mirabel.

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📌 Business Planning Governance Director (Quebec City)
🏢 Airbus
📍 Quebec City