Provide shelter support through resident assistance, facility checks, and emergency communications at The Salvation Army. This casual, on-call position requires availability across all shifts, weekends, and holidays.
As a Support Services Worker, you will serve residents, staff, and community members within established policies and procedures. Responsibilities include handling inquiries, explaining facility restrictions, managing cash, documenting occurrences, and reporting client concerns. You will work independently while managing concurrent tasks in crisis situations.
Key Responsibilities: Explain facility restrictions firmly, politely, and diplomatically
Provide basic problem solving without force
Handle cash, issue receipts, and complete data entry
Communicate with police, fire,



and ambulance services
Report medical and behavioural concerns to supervisors
Requirements: Previous shelter, security, or hospitality industry experience
First Aid and CPR training currently completed
Willingness to complete Non-Violent Crisis Intervention training
Knowledge of privacy issues and confidentiality requirements
Ability to function independently under pressure
Use shelter service, emergency communication, documentation, and resident-support skills to maintain safety and professionalism throughout each shift.

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📌 Shelter Support Services Worker (British Columbia)
🏢 The Salvation Army Canada and Bermuda Territory
📍 British Columbia