Support English and French-speaking customers remotely through voice, chat, and email while navigating multiple business applications. Deliver empathetic solutions across every interaction.
As a Customer Experience Specialist at First Advantage, you will support clients and candidates across communication channels. Use CRM platforms, background check databases, call center technology, Outlook, and Teams. Assess inquiries, resolve issues, document cases, and communicate with internal teams. This role supports French-Canadian customers and requires professional, accurate service.
Key Responsibilities: Respond to customers through voice, chat, and email
Navigate business applications and retrieve information accurately
Resolve appointment, login,



and account-related inquiries
Document interactions, resolutions, escalations, and follow-ups
De-escalate concerns while maintaining empathy and professionalism
Requirements: Fluency in English and French-Canadian
High school diploma or GED
Two years of customer-facing experience required
Robust computer navigation and Windows experience
Ability to multitask across multiple systems
Apply bilingual communication, customer support, multitasking, and documentation skills as a remote First Advantage specialist.

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📌 Bilingual Customer Support Specialist (Quebec City)
🏢 Sterling Backcheck Canada
📍 Quebec City