Shape exceptional TUMI client experiences through Mandarin communication, relationship building, and luxury retail sales leadership.
As an Associate Manager, you will represent TUMI’s ethos while strengthening client relationships and supporting store sales. You will help develop associates, provide coaching and feedback, and maintain consistent service standards. Success includes meeting conversion, DPT, UPT, and Client Data Capture goals.
Key Responsibilities: Create consistent, superior client experiences across the store
Adapt communication across teams, leaders, and associates
Monitor associate training and development with the Store Manager
Use company tools to build coaching culture
Deescalate situations calmly and collaborate effectively
Requirements: Robust written and verbal communication skills
Openness to feedback, collaboration, and new concepts
Integrity and ability to lead by example
Strong time management and initiative
Availability for changing retail schedules and holidays
Use Mandarin communication and luxury retail expertise to strengthen TUMI relationships, coaching, service, and store performance.

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📌 TUMI Mandarin Client Experience Manager (British Columbia)
🏢 Samsonite International
📍 British Columbia