To succeed in this Call Center Agent role, you'll need to meet the requirements below:
5+ years of experience in a Call Center Agent role or similar.
Working knowledge of Active Listening, Conflict Resolution, Ticketing Systems.
Comfortable working as part of a team as well as independently.
Solid communication skills, both written and verbal.
In this role, you'll typically be responsible for:
Collaborating with colleagues across the Customer Service team to meet shared goals.
Following all relevant company policies and procedures.
Supporting process improvements where opportunities are identified.
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📌 Call Center Agent (Quebec City)
🏢 Alorica Canada
📍 Quebec City
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