Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Excellent Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.

Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

Sustainability and community commitment- recognized with 5 Green Leaves Certification rating from Green Key Global since 2011

Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women

Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive andglobal community

Strong Culture of Belonging for the 2SLGBTQIA+ communityprovidingyear-round support,includinggender inclusive change rooms

Generous perks - Enjoy discounted rates at over 5,800 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program

Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!

Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food& Beverage Discount Program

Opportunities to grow at Fairmont Waterfront and across the world at over 5,800 properties with Accor Group





Exclusive Experiences - One free stay through our Be Our Guest Program

Full rate of pay $33.12per hour following 90 days of service

*full-time and part-time permanent status colleagues.

Job Description
Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services

Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty

Develop and maintain contacts with business partners, concessionaires, local community and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts

Assist guests regarding hotel facilities in an informative and helpful way

Review all Fairmont Gold reservations to ensure requests are met

Assists guests in the Fairmont Gold Lounge with food and beverage service

Manage the work tasks between pantry, lounge and Fairmont Gold desk

Addressguest concerns and react quicky, logging and notifying properdepartments

To follow department policies, procedures and service standards

To follow all safety policies

Other duties as assigned

Qualifications
Qualifications:

PreviousFront Desk experience required, preferably in a 5 diamond hotel environment

Previous Property Management System experience required





Computer literate in Microsoft Window applications required

University/College degree in a related discipline an asset

Must possess Serving it Right certification

Must possess Food Safe certification

Must possess a professional presentation

Must possess outstanding guest services skills and sophisticated verbal and written communication skills

A member of Les Clef d'Or an asset

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to)

Frequent standing and walking throughout shift

Occasional kneeling, pushing, pulling, lifting up to 20lbs.

Occasional ascending or descending ladders, stairs and ramps

Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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📌 Fairmont Gold Supervisor, Part-Time (British Columbia)
🏢 Fairmont Waterfront
📍 British Columbia