Support Fitch Learning clients in Toronto through operations coordination, escalations, and exam administration across a hybrid schedule.
Fitch Learning seeks an Operations Coordinator for client service administration and process support. The role covers candidate requests, designation activity, licensing exams, and vendor coordination. You will apply complex rules while maintaining accurate case documentation.
Key Responsibilities: Manage candidate support requests and escalations
Process designation applications, renewals, and candidate updates
Coordinate exam delivery with the exam vendor
Maintain escalation, invoice, and audit documentation
Identify process gaps and automation opportunities
Requirements: Experience in operations, client service, or exam administration
Ability to manage escalated complaints and complex rules
Solid systems skills across relevant platforms
Bilingual French and English communication skills
Regulatory, vendor coordination, or CRM experience is an asset
Bring client service, systems, and process support expertise to Fitch Learning’s Toronto operations team in this hybrid position.