Coordinate emergency communications for ATCO Gas & Pipelines in Edmonton, using sound judgment, multitasking, and customer-focused service under pressure.
As an Emergency Communications Representative, you will support field personnel, internal departments, emergency services, and external agencies. You will manage operational requests, communication tools, and systems during emergencies, operational events, and routine activities. Professionalism, safety, and accurate information handling guide this work.
Key Responsibilities:
- Receive, analyze, prioritize, and dispatch emergency requests
- Provide pre-arrival and post-dispatch instructions to callers
- Coordinate resources, operations work, and personnel monitoring
- Record and transmit information across multiple communication channels
- Communicate professionally with the public and emergency services
Requirements:
- Grade 12 or equivalent
- Emergency communications certificate or two years’ experience
- Robust computer skills using multiple systems simultaneously
- Ability to remain calm and make critical decisions
- Availability for rotating 24/7 shifts up to twelve hours
Apply emergency communication, coordination, and customer service skills while representing ATCO professionally during critical operational events.