With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence”.

Copper and Brass Sales, a division of thyssenkrupp Materials NA, Inc., is the source in your supply base that provides you with the inventory management expertise and value-added processing services necessary to help you compete in today's global market. With our comprehensive line of nonferrous metals and alloys, wide variety of precision processing capabilities, and a focus on customer service that is unmatched in the industry, Copper and Brass Sales earns our reputation as a leading metals service center with each and every order.

Job Summary

Provides customer service and sales support to the supplier base and internal company end-users.

Job Description

Key Accountabilities:

- Serve as the primary point of contact for assigned customer accounts




- Build and maintain strong customer relationships through timely, professional communication
- Respond to inquiries related to orders, lead times, pricing, and product specifications
- Proactively manage customer expectations and resolve issues/escalations
- Process customer purchase orders accurately in ERP systems (JobBoss)
- Validate all order details (pricing, quantities, specifications, delivery requirements) prior to confirmation
- Monitor order status from entry through shipment to ensure on-time delivery
- Communicate updates or delays to customers and internal stakeholders
- Ensure all customer requirements (specs, drawings, delivery expectations, PPAPs, etc.) are properly captured and documented
- Coordinate with Engineering, Quality, and Operations on technical or compliance-related inquiries
- Validate drawing revisions and elevate discrepancies for resolution
- Act as liaison between customer, sales, production, quality, and shipping teams
- Participate in contract reviews and production discussions as required
- Communicate risks, constraints, or changes that may impact delivery or cost
- Meets TKMNA Employee Attributes / Competencies

The above is intended to describe the general content of and requirement for the performance of this job.



It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum Requirements:

- High school diploma or equivalent
- At least 2 years of previous customer service experience
- Solid computer skills beyond the basic level
- High attention to detail and accuracy, especially when handling orders, pricing, and specifications
- Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer
- Problem-solving and critical thinking to resolve customer issues and order discrepancies
- Flexible in scheduling and available for overtime as needed

Preferred Requirements:

- Post-secondary education in business, supply chain, or related field (preferred)
- ERP Experience (JobBoss, SAP, Microsoft Dynamics is an asset)
- 1–3+ years of experience in a customer service, inside sales, or order management role
- Ability to build and maintain strong customer relationships
- Comfortable working cross-functionally with sales, operations, and engineering
- Experience reading drawings or working with technical specs
- Exposure to quoting, pricing models, or contract review processes
- Experience supporting key accounts or high-volume customers

Hiring Range: $57,000–$62,000 annually

Work Arrangement: Hybrid (fully onsite for the first 6 months)

Advantages Overview

We offer competitive company benefits to eligible positions, such as :

- Medical, Dental, Vision Insurance
- Life Insurance and Disability
- Voluntary Wellness Programs
- 401(k) and RRSP programs with Company Match
- Paid Vacati

📌 Customer Service Representative (Vaughan)
🏢 thyssenkrupp
📍 Vaughan