Guide vehicle owners through maintenance and repairs as a Service Advisor at Hanover Chrysler. Strong customer communication and listening skills are essential.
This customer-focused position creates positive first impressions while managing service appointments and repair conversations. You will identify needs from service history, ask diagnostic questions, provide recommendations, and explain completed work. Accuracy, professionalism, and safety guide every interaction.
Key Responsibilities: Address customer questions and needs professionally
Identify service needs using historical vehicle data
Ask questions supporting accurate vehicle diagnosis
Explain repair nature, recommendations, and maintenance value
Handle complaints while maintaining satisfaction standards
Requirements: Minimum Grade 12 high school diploma
Automotive mechanical fundamentals understanding
Effective customer relationship and communication skills
Problem-solving and critical-thinking abilities
Flexible, adaptable approach to changing tasks
Bring attentive listening, automotive service knowledge, and transparent explanations to every customer interaction as Hanover Chrysler’s Service Advisor.