Coordinate nursing and home support visits for VON Canada using scheduling software, digital tools, and explicit communication. This temporary full-time role serves Visiting Nursing, Clinic, and Shift Nursing programs.
As a Client Service Associate, you will manage schedules, client referrals, updates, and inquiries while supporting quality home and community care. The role requires problem-solving, customer service, administrative coordination, and attention to changing priorities. You will work days, evenings, and weekends for 75 hours bi-weekly.
Key Responsibilities: Assign visits according to geography, client needs, and care continuity
Process referrals, updates, and phone inquiries from care partners
Adjust schedules for sick calls, cancellations, and admissions




Coordinate staffing levels and forecast weekly staffing needs
Protect confidential client and organizational information
Requirements: High school diploma required; postsecondary education preferred
Proficiency with Microsoft Office, Outlook, faxing, and databases
Logistics or scheduling experience; AlayaCare familiarity is an asset
Healthcare or contact centre customer service experience is advantageous
Satisfactory Criminal Records Check and possible PPE use
Bring scheduling, communication, and healthcare administration skills to VON Canada’s person-centred care services and daily visit coordination.

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📌 Healthcare Scheduling Coordinator (Ontario)
🏢 VON
📍 Ontario