Use technical troubleshooting and incident correlation to support enterprise Network, Print, and AV services. The Operations Management Center follows a 24/7/365 follow-the-sun model.
This ITS Support Engineer I provides first-line Tier I response for corporate infrastructure incidents. Working with internal customers, on-premises technicians, and service owners, you will process incoming volumes through established procedures. Responsibilities include dispatching, triaging, resolving, or escalating issues to cross-functional teams and higher support tiers.
Key Responsibilities: Process incoming corporate infrastructure incident volumes
Dispatch issues to service manager or stakeholder teams
Escalate complex incidents to higher support tiers




Correlate concurrent incidents sharing common root causes
Report infrastructure health trends across review cycles
Requirements: Two or more years of software development experience
Up-to-date programming language scripting experience
Technical systems troubleshooting and debugging experience
Knowledge of web application development preferred
REST web services, XML, or JSON experience preferred
Bring scripting, debugging, and incident triage capabilities to Amazon’s follow-the-sun Operations Management Center.

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📌 Operations Center Technical Support Engineer (British Columbia)
🏢 Amazon.co
📍 British Columbia