Support ServiceMax operations at Waters in Mississauga using bilingual English-French communication, workflow coordination, and detailed service-record management.
This coordinator supports Advanced Diagnostics & Biosciences service operations in Canada under established procedures. Responsibilities include user assistance, work-order monitoring, data-quality checks, reporting, documentation, and issue escalation. The role also supports ServiceMax testing, SAP coordination, and process improvements.
Key Responsibilities: Provide first-line ServiceMax user support and document routine workflow issues
Monitor work orders, record completeness, statuses, and outstanding actions
Maintain work instructions, SOPs, and approved reference materials
Prepare reports and monthly Service Plan Attach Metrics
Coordinate testing, defects, communications, and SAP dependencies
Requirements: College Diploma or University Degree
Two to five years in service operations or system support
Bilingual English and French fluency required
ServiceMax or similar ERP experience maintaining records and workflows
Advanced Excel and robust Microsoft Office proficiency
Bring bilingual communication, ServiceMax coordination, reporting, and documentation skills to Waters’ Mississauga service operations team.