Apply advanced troubleshooting and incident management skills as an L2 Analyst supporting store applications and operations. An on-call component may apply.
This L2 Analyst role provides second-level support for store applications and coordinates closely with vendors. You will manage incidents, investigate recurring problems, monitor performance, and document support activity. The position also requires stakeholder communication, reporting, and collaboration across technical teams, Product Owners, and business partners.
Key Responsibilities: Provide second-level support for store applications
Troubleshoot application issues and monitor performance
Manage, prioritize, and communicate store incidents
Investigate recurring issues and develop action plans




Document support activities and maintain knowledge records
Requirements: Five-plus years of ITSM experience or IT workplace experience
Technical diploma or degree in a related discipline
Strong Incident Management and Problem Management experience
Technical troubleshooting across applications, infrastructure, and integrations
Experience with stakeholder management and cross-functional leadership
Use application support, incident analysis, vendor coordination, and technical troubleshooting expertise to improve store operations.

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📌 Application Support Analyst (Ontario)
🏢 FGL Sports
📍 Ontario