Lead community services and integrated intake at House of Friendship through operational excellence, systems thinking, and data-based decision-making in a hybrid role.

The Senior Manager guides Community Services programs and service navigation across Waterloo Region. You will lead managers and supervisors while applying project management, strategic thinking, evaluation, and continuous improvement. This role supports integrated planning and participant outcomes.

Key Responsibilities:

- Lead Community Services and Intake management teams
- Oversee program operations, budgets, resources, and outcomes
- Coach managers through change and organizational design
- Develop policies, procedures, work plans, and measures
- Support funding, reporting, and annual planning

Requirements:

- Relevant university degree; master's preferred
- At least five years leading large teams
- Minimum two years in intake or service navigation
- Experience integrating programs, systems, and processes
- G class license and reliable vehicle required

Bring strategic leadership, service navigation, project management, and evaluation expertise to House of Friendship’s Community Services team.

📌 Senior Community Services Manager (Kitchener)
🏢 House of Friendship
📍 Kitchener