Bilingual Patient Care Specialists support patients through treatment journeys in Mississauga, using healthcare knowledge, reimbursement expertise, and empathetic communication.

At Shoppers Drug Mart, this full time specialist serves as the main contact for patients enrolled in support programs. You will coordinate program services, communicate with physicians when applicable, and support positive patient outcomes. The work includes patient advocacy, financial assistance, prescription coordination, and adherence follow-up.

Key Responsibilities:

- Conduct welcome calls and obtain required patient consent
- Explain program offerings, including reimbursement and self-injection training
- Explore medication funding options and maintain accurate documentation




- Coordinate medication delivery and confirm adherence periodically
- Report adverse events and product technical complaints promptly

Requirements:

- College diploma or university degree required
- Two to three years in healthcare or pharmaceuticals
- Experience with public and private drug reimbursement plans
- Two to three years in customer service or call centres
- French and English bilingualism preferred

Bring patient advocacy, reimbursement knowledge, and bilingual communication to Shoppers Drug Mart’s patient support services in Mississauga.

📌 Bilingual Patient Care Specialist (Mississauga)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Mississauga