Healthcare reimbursement and patient advocacy anchor this Calgary-based hybrid position with Specialty Health Network. Help coordinate medication access and ongoing support.
The Patient Care Specialist manages service delivery for patients enrolled in Shoppers Drug Mart’s Patient Support Programs. You act as a patient advocate by exploring medication funding, interpreting coverage details, and maintaining complete documentation. The position also supports financial assistance, prescription coordination, self-injection training, medication delivery, and adherence. You collaborate with program management, colleagues, and case managers to resolve patient needs or escalations.
Key Responsibilities: Maintain expert reimbursement knowledge for assigned territories
Administer financial means tests and manage assistance processes




Determine coverage details and document reimbursement requirements
Coordinate prescriptions, deliveries, training, and continued therapy access
Contact patients periodically to confirm treatment adherence
Requirements: Healthcare, pharmaceutical, or direct patient experience is an asset
Customer service or call centre experience of two to three years
Ability to analyze information, data, and regulations
Excellent written and verbal communication skills
Flexibility for hours between 8:00 a.m. and 8:00 p.m.
Apply reimbursement expertise, sound judgment, and patient-focused communication to improve therapy access through Specialty Health Network.

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📌 Healthcare Reimbursement Patient Care Specialist (Ontario)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Ontario