Use diagnostic tools and technical knowledge to resolve ICBC support requests in a hybrid position serving North Vancouver headquarters.

This IT Service Desk Representative role provides a single contact point for employees and ICBC business partners. You will investigate issues across computer systems, applications, equipment, networks, and telephone systems. Success requires transparent communication, research, and appropriate escalation.

Key Responsibilities:

• Gather customer information to diagnose technical issues
• Research probable causes using manuals and documentation
• Take corrective action on identified technology problems
• Escalate unusual or complex issues appropriately
• Maintain division standards, policies,
  
  
  
  and procedures knowledge

Requirements:

• Broad experience with computer systems and applications
• Knowledge of voice, data, and network technologies
• Experience using local and remote diagnostic tools
• Six months’ service desk experience in computer operations
• Computer-related diploma or certificate from recent education

Bring technical diagnosis, documentation, and escalation skills to ICBC’s service desk supporting employees and business partners.