Lead customer adoption and renewals for Texada in a remote or hybrid GTA-based Director role focused on B2B SaaS growth. Reporting to the COO, you will lead four Customer Success direct reports and coach the Professional Services Manager. Your mandate covers adoption against entitlements, renewal performance, forecast accuracy, and gross revenue retention across Texada’s customer base. You will partner with Sales, Product, Finance, and the PMO while supporting customers after go live. Key Responsibilities:
Define adoption standards for each customer lifecycle stage Monitor usage against contracted and MAU-based entitlements Lead complex renewals and approved pricing uplift discussions Coach Customer Success and Professional Services leadership Report adoption and renewal performance to executives Requirements:
Seven or more years in B2B SaaS post-sale roles Customer Success leadership experience with measurable adoption improvements Hands-on renewal and commercial negotiation experience Skilled Services implementation handoff experience Strong executive communication and data-driven judgment Bring renewal leadership, adoption discipline, and executive communication to Texada’s customer success organization in the GTA.