Deliver warm patient support through chat and email as a Remote Patient Support Coordinator at Felix, working from anywhere in Canada.Felix seeks a customer-facing coordinator to help patients navigate online healthcare. You will provide personalized support, resolve issues, collaborate with pharmacy, medical, and logistics partners, and guide onboarding clearly.Key Responsibilities:Support Felix patients through chat and emailResolve issues without unnecessary handoffsGuide onboarding, pricing, process, and product questionsCollaborate with pharmacy, medical, and logistics partnersCapture patient insights and flag recurring gapsRequirements:Customer-facing experience, preferably in high-volume environmentsExperience with Intercom Helpdesk or related platformsClear, precise, and warm written communicationSelf-directed problem-solving and confident decision-makingTelehealth, digital health, or pharmacy experience is beneficialBring patient empathy, transparent communication, and independent problem-solving to Felix's remote healthcare support team across Canada.

📌 Remote Patient Support Coordinator (Ottawa)
🏢 Felix
📍 Ottawa