PowerSchool needs a Senior Customer Success Manager to guide strategic accounts through renewals, executive engagement, and measurable value realization.
You will serve as a trusted advisor and internal quarterback for complex customer organizations. The role combines account health forecasting, Executive Business Reviews, adoption analysis, and renewal strategy. Close partnership with Sales supports retention and identifies expansion opportunities through customer insight.
Key Responsibilities: Co-lead Executive Business Reviews focused on delivered customer value
Maintain health signals, risks, and next steps in CRM systems
Strategize renewals with Sales through value-based narratives
Identify expansion opportunities through adoption and unmet needs
Lead internal account reviews to reduce escalations
Requirements: 5+ years of relevant customer-facing SaaS experience
Experience managing renewals, strategic accounts, and executive stakeholders
Executive communication and presentation skills for EBRs
Robust planning skills across multiple strategic accounts
Ability to balance advocacy with commercial realities
Apply strategic account management, renewal expertise, and executive-level communication to advance PowerSchool customer partnerships.