Position Title: Scheduling Assistant, Operations
Position Purpose:
Mayfair Diagnostics. MayfairDiagnostics mission is to provide the highest quality of diagnostic services to our clients, in partnership with hospitals and community practitioners. This is achieved through attracting and developing outstanding clinical and support staff, investing in state-of-the-art technology, and improving access by leveraging our digital network.

This position is responsible for a wide variety of scheduling coordination for all clinics and is to support clinical teams by consistently ensuring that modalities are staffed appropriately. The scheduling assistant must have a thorough understanding of the staffing requirements, employee skillsets, and clinic templates. The successful candidate will have an adaptive mindset and be able to respond to evolving needs to ensure appropriate support is in place.

Position Reporting:
The Scheduling Assistant reports directly to the Senior Manager, Operations

What's in it for you:

Competitive compensation package, annual salary reviews, and participation in an annual performance bonus program

Comprehensive health and dental benefits

RRSP matching program to support your long-term financial goals

Generous vacation and paid sick time and hybrid work schedule

A collaborative and supportive leadership team that values innovation and continuous improvement

Opportunity to contribute to strategic initiatives, process optimization, and systems enhancements

A stable organization with a strong reputation and long-term growth trajectory

Duties and Responsibilities:

Scheduling/Employee Relations

Receives and manages sick calls

Places staff for holidays, illnesses, leaves of absence, and training

Liaises between clinic managers and modality coordinators regarding staffing needs

Communicates with staff regarding scheduling changes





Maintains, updates, and communicates vacation request tracking

Assists with workflow and scheduling conflicts

Ensures shift minimums for casual and part time employees are met

Uses creative solutions to resolve scheduling issues

Implements RIS processes such as blocking templates, moving patients

Uses HRIS for reporting purposes, skillset tracking, document storage

Organizes staffing for evening and weekend services

Notes and communicates trends in employee attendance

Qualifications:

Post-secondary education from a recognized institution

Detail oriented, extremely organized, hard worker

Ability to multi-task and a sense of urgency

Willingness to take call after hours on an as needed basis

Demonstrated ability to coordinate people and tasks, meet deadlines, and follow up

Previous scheduling and/or diagnostic imaging experience a strong asset but not required

Ability to establish/maintain satisfactory work relationships with staff

Ability to maintain confidentiality

Proficiency in the application of software programs (Outlook, Word, Excel, PowerPoint)

Demonstrated skill in respectful, diplomatic and tactful communication

Demonstrated ability to remain calm when communicating in difficult situations.

The hours of work may vary and availability to take calls after hours as needed is required.

Working Environment:

Requires use of the phone, computer and sitting for extended periods of time

Normal movements of twisting, bending, reaching and using hands and arms in completing paperwork and administrative tasks

May be required to lift items up to 3 kilograms

Must be prepared to work flexible hours as required to complete duties during non-business hours

Travel to other Mayfair clinics may be required. Current clinics are in Calgary and area and Saskatchewan, but this may evolve over time.

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📌 Scheduling Assistant (Alberta)
🏢 Mayfair Diagnostics
📍 Alberta