Support pediatric patient access at CHEO in Ottawa through Epic scheduling, registration, referrals, and bilingual family communication.
The Patient Service Clerk schedules appointments, registers patients, prepares charts, and maintains patient lists. You will support ambulatory clinic operations through Epic, referral management, check-ins, check-outs, workqueues, and follow-up scheduling. The position also includes billing verification, inventory, and clerical support.
Key Responsibilities: Create patient profiles in Epic Cadence according to registration standards
Input, update, and scan electronic referrals in Epic
Schedule appointments, interpreters, follow-ups, and recall workqueues
Greet families, verify demographics, and complete clinic check-ins
Monitor workqueues, patient lists, cancellations, and rebooking requirements
Requirements: Secondary School Graduation Diploma
Approximately six months of related experience
Knowledge of Epic, Sunrise, and Outlook software
Essential English and French bilingualism
Criminal Record Check
Bring Epic registration, scheduling, referral management, and bilingual communication skills to CHEO’s ambulatory pediatric services in Ottawa.

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📌 Patient Service Clerk Epic Scheduling (Quebec City)
🏢 Children's Hospital of Eastern Ontario - Ottawa Children's Treatment Centre
📍 Quebec City