Coordinate Whistler guest services across reservations, payments, and local recommendations while supporting visitors by phone, email, and messaging platforms. This full time role is based in Whistler, BC.
As Guest Services Coordinator at Whistler Platinum, you will guide inquiries toward suitable properties and support guests through check-out. The work combines reservation coordination, consultative recommendations, concierge arrangements, and in-resort service recovery. You will also maintain guest records and coordinate needs with Housekeeping, Maintenance, and Property Services.
Key Responsibilities:
- Serve guests from first inquiry through check-out
- Recommend suitable properties and confirm reservations
- Process payments, changes, and cancellations
- Arrange activities,
transportation, rentals, tickets, chefs, and spa treatments
- Resolve requests while coordinating internal service teams
Requirements:
- Hospitality, guest services, or reservations experience preferred
- At least one year of local Whistler knowledge
- Excellent written and in-person communication skills
- Consultative upselling and sales-minded approach
- Reservation or property management system experience
Bring organized communication, local knowledge, and calm guest support to Whistler Platinum’s reservation and in-resort services.