Serve TD customers in Edmonton through financial guidance, digital banking education, and accurate branch transactions as a Customer Banking Associate Trainee.
This Personal Banking Associate Trainee position belongs to TD Canada Trust’s frontline branch operations. You will address day-to-day customer needs, identify suitable contacts, and help resolve banking questions. The role combines customer experience, banking processes, documentation, and support for frontline staff.
Key Responsibilities: Provide information and advice on banking services and products
Build confidence in emerging digital banking trends
Resolve critical issues and report non-standard matters
Recommend improvements to branch operations and processes
Promote team effectiveness and share industry knowledge
Requirements: High School diploma or relevant experience
Post-secondary or related undergraduate degree preferred
Obtain IFC or equivalent within 90 days
Use Microsoft Word, Excel, Outlook, and branch software
Exercise judgment with confidential customer matters
Apply customer experience, banking process knowledge, and digital education skills while developing your TD Canada Trust branch expertise.