Become a vital part of MCI as a Customer Service Agent in a mid-shift role. Help deliver exceptional customer experiences through inbound and outbound interactions while resolving issues efficiently.MCI, a leader in business services and customer experience, seeks dedicated Customer Service Agents. Ideal candidates should excel in problem-solving, communication, and troubleshooting, thriving in fast-paced environments. Engage with clients from renowned brands, ensuring their needs are met effectively during every call.Key Responsibilities:- Provide courteous support via inbound and outbound calls- Troubleshoot and resolve customer issues for first-call resolution- Use internal systems to retrieve necessary customer information- Collaborate with teams to solve complex inquiries- Document customer interactions accuratelyRequirements:- Must be at least 18 years old- High school diploma or equivalent required- Robust verbal and written communication skills- Proficient in Microsoft Office and Windows- 1+ year in customer service preferredUse your skills in a dynamic role that values customer satisfaction and teamwork at MCI.#J-18808-Ljbffr

📌 Bilingual Customer Service Agent - $52,000 - $70,000 A Year (Winnipeg)
🏢 AnswerNet
📍 Winnipeg