Lead Front Desk and Royal Service teams at Fairmont Banff Springs, using guest service expertise in Banff’s alpine destination. Coordinate seamless arrivals, departures, and recoveries.

As Front Office Supervisor, you will represent Fairmont Banff Springs through excellent guest service. You will supervise daily operations, coach colleagues, and coordinate VIP arrivals and departures. The position also supports mentorship, performance evaluations, standards, and emergency procedures.

Key Responsibilities:

- Supervise daily Front Desk and Royal Service activities
- Coordinate seamless guest arrivals, departures, market mix, and VIPs
- Lead, teach, coach, and inspire Front Desk colleagues
- Track guest issues and support effective service recovery




- Maintain departmental standards and support emergency procedures

Requirements:

- Minimum one year of Front Desk supervisory experience preferred
- Large hotel supervisory experience preferred
- Excellent knowledge of Micros-Opera Property Manager, Word, and Excel
- Royal Service and guest recovery experience
- Robust written, verbal, organizational, and problem-solving skills

Bring Front Desk leadership, Royal Service knowledge, and guest recovery expertise to Fairmont Banff Springs in Banff.

📌 Front Desk Supervisor Fairmont Banff Springs
🏢 Fairmont Hotels and Resorts
📍 Banff