Warehouse Call Pickup Associate - Days (M-F 9am-5:30pm) FFS-Kitchener-Warehouse Days Full-Time Hourly Operations Kitchener, ON, CA
30+ days ago Requisition ID: 1143
Salary Range: $24.33 To $28.16 Annually
JOB DESCRIPTION
Position Title: Warehouse Call Pickup Associate
Department: Warehouse
Position Reports to: Warehouse Supervisor
Position Summary:
The Warehouse Call Pickup Associate is responsible for the accurate, safe, and efficient selection, assembly, and staging of customer orders using paper-generated pick lists, RF technology, and material handling equipment. This role is critical to ensuring customer orders are prepared accurately and on time for pickup while upholding Flanagan Foodservice’s standards for productivity, food safety, product quality, and customer service.
Working in a fast-paced warehouse environment, the Warehouse Call Pickup Associate is expected to consistently meet established performance, accuracy, and safety targets. This position plays a key role in supporting operational efficiency and delivering a positive customer experience through attention to detail, teamwork, and adherence to company policies and procedures.
Key Responsibilities:
Pick-up Duties
Monitor and service the customer door pick-up orders
Maintain professional and courteous interaction with external customers
Ensure pick-up customers sign-off on pick sheet items as received
Ensure temperature is taken and recorded on pick sheet and is provided to front reception
Maintain the pick-up orders in the proper staging areas in specified climates
Ensure company logo professional work attire is worn at all times
Productivity & Performance
Meet or exceed departmental productivity targets and engineered labor standards
Maintain high levels of order accuracy, efficiency, and customer service
Support daily operational objectives and service level commitments
Communicate operational information effectively with co-workers during shifts and shift handovers
Order Selection
Accurately select customer orders using warehouse management systems (WMS), RF scanning equipment, and order documentation
Verify product descriptions, quantities, lot codes, and storage locations during the picking process




Build pallets according to Flanagan Foodservice pallet building standards and customer delivery requirements
Maintain product quality and integrity by handling products safely and preventing damage during selection and transportation
Follow established picking routes, warehouse procedures, and food safety standards to maximize efficiency and accuracy
Scan products and apply labels accurately while building pallets in the required sequence.
Prepare completed pallets for shipment to customers
Inspect trailers and vehicles to ensure compliance with food safety and company standards
Safely lift, move, and load food and other products weighing up to 80 lbs onto pallets, trailers, and into customer vehicles
Loader Duties
Load customer orders into trailers safely, accurately, and efficiently
Ensure trailers are secured and positioned safely at loading docks
Prepare trailers for food distribution in accordance with food safety procedures
Complete all required loading documentation accurately and on time
Receiver Duties
Receive inbound shipments and verify products against shipping documentation
Ensure trailers are secured and positioned safely at receiving docks
Inspect incoming products for quality, accuracy, and compliance with food safety standards
Complete all required receiving documentation accurately and on time
Inventory Control Report inventory discrepancies, damaged products, empty locations, and slotting errors promptly
Follow inventory rotation procedures when picking following FIFO (First In, First Out) procedures
Maintain inventory accuracy through proper scanning, verification, and product handling procedures
Equipment Operation
Safely operate authorized material handling equipment, including: Electric Pallet Jacks
End Riders
Reach Trucks (where certified)
RF Scanning Equipment

Conduct pre-shift equipment inspections and report defects or safety concerns immediately




Follow all equipment operating procedures, training requirements and safety regulations
Standard Operational Requirements
Complete and keep up to date on all Health & Safety, Food Safety and Quality Assurance training pertinent to the role
Responsible for reporting any and all concerns related to the Health & Safety, safe handling and integrity of all items received, stored and distributed by Flanagan Foodservice
Adherence to all Health & Safety, Food Safety and WHMIS practices
Follow safe and efficient work procedures to meet customer requirements including maintaining a clean and safe workplace
Other duties as assigned
Qualifications & Experience:
Minimum 2 years of experience in warehousing and MHE usage
Ability to read, understand, and follow operational instructions
Strong attention to detail and commitment to accuracy
Ability to work independently and within a team environment
Strong attendance and reliability record
Commitment to workplace safety and food safety standards
Additional Requirements:
Exceptional communication skills with the ability to engage professionally with customers, suppliers, and colleagues
Strong ability to manage competing priorities and perform effectively under pressure
Standing and walking for extended periods of time
Frequent bending, twisting, reaching, pushing, and pulling activities
Lifting up to 50 lbs (23 kg) on a regular basis
Ability to work in temperature range environments: dry, cooler and freezer
Capable of performing repetitive physical tasks safely and efficiently
Be Part of the Legacy!
All employees of our company must demonstrate adherence to all Health & Safety and Food Safety practices as well as all Company’s policies and procedures.
We are not currently using Artificial Intelligence (AI) as part of our recruitment screening process.
The company is an equal opportunity employer, and has an accommodation process in place to provide accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please let us know by submitting your request to
[email protected]
so that arrangements can be made for the appropriate accommodations.

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📌 Warehouse Call Pickup Associate - Days (M-F 9am-5:30pm) (Ontario)
🏢 Flanagan
📍 Ontario