Operations Coordinator - Client Service Administration and Process Support - Toronto

Fitch Group

Toronto, ON Full-time CA$45,000 - CA$55,000 / year

Fitch Learning is seeking an Operations Coordinator – Client Service Administration and Process Support for its Toronto office. The operations team supports client service administration, designation activity, exam operations, vendor coordination, escalations, and process support.

Responsibilities

Respond to and manage candidate support requests and escalations related to courses and licensing exams.

Process designation applications, renewals, reinstatements, continuing education audit cases, fit-and-proper reviews, exception requests, refunds, forms, and candidate record updates.

Coordinate exam delivery and related support with the exam vendor.

Maintain documentation and follow-up for escalations, invoices, vendor updates, audit activity, exception cases, and recurring processes.

Identify manual tasks, process gaps, and opportunities for automation, self-service, digitization, and process improvement.

Qualifications





Experience in operations coordination, client service or exam administration, education administration, regulatory program delivery, or a high-volume administrative environment.

Ability to manage escalated complaints and apply complex rules to case decisions.

Robust systems skills; experience with Salesforce, Zendesk, SharePoint, Microsoft Office, Copilot, or similar platforms is relevant.

Bilingual French and English communication skills.

Licensure exam delivery, regulatory environment, vendor coordination, AI tools, lean processes, and CRM or platform development experience are assets.

Work arrangement and compensation
Hybrid schedule: three days per week in the office and two days remote. Toronto base pay is CAD $45,000–$55,000 per year.

Benefits include healthcare, retirement planning, tuition reimbursement, parental leave, training and development, and paid volunteer days.

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📌 Operations Coordinator - Client Service Administration and Process Support - Toronto (Ontario)
🏢 Skillhub Solutions
📍 Ontario