Support women transitioning toward stable housing with trauma-informed care and crisis de-escalation at YWCA Calgary Hub in Calgary. Weekend hours run Saturdays and Sundays, 7:00 a.m. to 3:00 p.m.
The Program Support Worker provides operational and emotional support within an interdisciplinary team. You will build skilled client relationships, respond to distress and crises, and support access to resources. The position also includes documentation, referrals, advocacy, and housing-related procedures.
Key Responsibilities: Create welcoming environments respecting diverse identities and experiences
Build trusting relationships through consistent, compassionate presence
Use grounding and crisis de-escalation strategies during distress
Connect clients with services, referrals, advocacy, and basic needs




Document incidents, notes, data, leases, rents, and procedures
Requirements: Post-secondary education in Human Services, Social Work, or equivalent
One to two years of shelter experience
Experience supporting vulnerable women facing intersectional barriers
Training in trauma-informed care and crisis intervention preferred
Microsoft Office, data systems, and reporting tools proficiency
Bring trauma-informed support, crisis response, documentation, and client advocacy skills to women’s housing stability at YWCA Calgary Hub.

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📌 Trauma Informed Program Support Worker (Alberta)
🏢 YWCA Calgary
📍 Alberta