Support Robinhood customers through complex financial topics using empathy, product expertise, and explicit communication in Denver or Westlake.
This Customer Experience Associate role builds financial services expertise through high-touch support. You will help users navigate products, platform features, and financial concepts. The unlicensed position serves customers through phone, email, and chat while sharing interaction insights that improve their experience.
Key Responsibilities: Support customers through phone, email, and chat channels
Explain financial topics and platform tools clearly
Identify improved ways to serve users from feedback
Develop proficiency in Robinhood products and financial concepts
Resolve inquiries using independent thought and judgment
Requirements: Exceptional customer service and anxiety-defusing skills
Excellent written and verbal communication abilities
Adaptability across phone and written support channels
Ability to prioritize tasks and embrace coaching
Availability for required shifts in a 24/7 model
Apply empathy, financial product expertise, and independent judgment while supporting Robinhood users across every customer channel.