Manage SaaS customer success remotely across Canada with Bucketlist Rewards, using relationship-building and platform adoption expertise. Drive satisfaction, retention, and account growth.
This intermediate Customer Success Manager contract lasts 13 months, with possible extension based on organizational needs and performance. You will support assigned customers using CRM software, customer success tools, health monitoring, and strategic recommendations. The role helps organizations maximize value from Bucketlist’s rewards and recognition platform.
Key Responsibilities: Serve as primary contact for assigned customer accounts
Collaborate with Sales, Support, Onboarding, and Product teams
Recommend strategies that optimize Bucketlist platform usage
Monitor customer health and identify upsell opportunities
Conduct QBRs and communicate delivered customer value
Requirements: At least three years’ Customer Success Manager experience
Experience working in a SaaS setting
Strong written and verbal communication skills
CRM software and customer success tools proficiency
Ability to manage multiple priorities accurately and meet deadlines
Bring SaaS customer success, CRM, and relationship-management expertise to grow Bucketlist Rewards accounts remotely across Canada.