Build trusted customer relationships at Global Relay through account management, customer guidance, and retention-focused service for existing SMB accounts.

As a Customer Success Representative, you will manage assigned customers and serve as their primary point of contact. You will understand customer needs, explain Global Relay services, and coordinate solutions with internal departments. The work combines ongoing support, proactive guidance, upselling, and account administration.

Key Responsibilities:

- Build relationships and provide strategic customer guidance
- Answer questions, troubleshoot issues, and resolve problems
- Manage accounts, renewals, proposals, and contracts
- Identify upsell opportunities and support customer retention




- Coordinate critical issues with internal departments

Requirements:

- Degree, diploma, or one year of relevant experience
- Ability to assess needs and deliver appropriate solutions
- Professional manner with executive-level business contacts
- Excellent verbal and written communication skills
- Robust time management, organization, and problem-solving skills

Bring customer success, account management, and solution-focused communication to Global Relay’s SMB customer relationships and growth.

📌 Customer Success Account Manager (Vancouver)
🏢 Global Relay
📍 Vancouver