Customer service and order management expertise drive this Westlake prospect, supporting JDE accuracy, shipment tracking, and customer communications.
This Associate Customer Service role manages orders received through phone, fax, EDI, and mail. You will coordinate shipment updates, handle inquiries, and maintain documentation. The work requires collaboration with Sales and internal supply chain departments.
Key Responsibilities: Input sales orders accurately into JDE
Track shipments, shortages, overages, and late deliveries
Communicate order updates with customers and internal departments
Maintain customer files and SOX documentation
Process returns, invoice adjustments, and reason codes
Requirements: Five to seven years of Inside Sales or Customer Service experience
Manufacturing environment experience preferred
Post-secondary business management education preferred
JDE or another mainline ERP experience
Ability to maintain accurate customer and order records
Apply customer service, JDE, and order coordination expertise while supporting accurate shipments and documentation for Westlake customers.

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📌 Customer Service Order Management Specialist (Ontario)
🏢 Westlake Chemical
📍 Ontario