Lead client experience and financial services teams at CIBC, working full time on-site across banking centres within reasonable travel distance. Coach professionals toward shared results.
As a people leader within Personal and Business Banking, you will lead Leaders, Advisors, and Representatives. You will hire, develop, coach, and inspire employees while supporting clients securing futures, owning homes, and setting up businesses. The position emphasizes client relationships, revenue growth, business performance, and risk management.
Key Responsibilities: Lead high-performing financial services professionals toward exceptional client experiences
Hire, develop, coach, and provide employee development opportunities
Monitor Banking Centre performance and implement action plans




Deepen client relationships and resolve complaints when necessary
Manage risk and maximize market opportunities with partners
Requirements: Experience developing and implementing strategic team goals
Experience coaching employees and inspiring successful team performance
Current Mutual Funds License accreditation and good standing
Client-first, goal-oriented, caring, and accountable leadership approach
Flexibility for banking centre evenings, weekends, and multiple locations
Bring client service, team coaching, financial products knowledge, and accountable leadership to CIBC banking centre performance.

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📌 Banking Centre People Leader (Quebec City)
🏢 CIBC
📍 Quebec City