Support Cisco networks from Kanata through advanced troubleshooting, customer escalation management, and hybrid technical consulting for critical infrastructure customers.
As a Technical Consultant within Cisco Canada Customer Experience, you will provide personalized technical support to Canadian Critical National Infrastructure customers. The work includes second- and third-tier troubleshooting, Cisco Unified Communications Manager debugging, and collaboration with engineering and operations teams. You will also work with Cisco global TAC, product engineering, skilled services, service sales, and account teams.
Key Responsibilities: Provide second- and third-tier device and network support
Lead resolution of network issues and outages
Build shared labs simulating customer network environments
Troubleshoot customer issues and develop effective resolutions
Develop automation assets and AI-driven service tools
Requirements: Live in Ottawa or relocate to Ottawa
Hold Canadian citizenship or permanent residency
Obtain Canadian Government Security Clearance
Hold technical degree or equivalent with five-plus years’ experience
Bring three-plus years debugging Cisco Unified Communications Manager
Apply Cisco troubleshooting, escalation, and automation expertise while supporting Canadian critical infrastructure customers from Ottawa.