Shape compassionate veterinary client experiences through team leadership, communication, community outreach, and service improvement at VetStrategy.
As Practice Manager, you will support robust relationships among clients, veterinarians, and colleagues while leading practice performance. The work combines client concern resolution, retention strategies, local marketing, community engagement, and team development. You will also coordinate operations, safety, compliance, and strategic initiatives supporting practice goals.
Key Responsibilities: Strengthen client relationships and resolve concerns promptly
Improve retention through feedback and client journey initiatives
Coordinate communication between clients and veterinarians
Design local marketing and community engagement activities
Implement business plans and monitor strategic initiatives
Requirements: Minimum three years management experience preferred
Client-focused commitment to high-quality customer service
Excellent communication and interpersonal skills
Demonstrated conflict resolution and problem-solving ability
Leadership behaviours and organizational skills
Use client-focused leadership, community outreach, and strategic thinking to support VetStrategy’s veterinary practice growth and reputation.