Shape BMO credit card risk strategy through analytical oversight, pre-delinquency optimization, and balance transfer program management. Work across Canadian retail and small business portfolios.
This Manager oversees governance and implementation for balance growth programs supporting risk-adjusted returns, losses, and ROE. Responsibilities include developing tests, improving procedures, enhancing digital capabilities, and supporting automation. The position also manages special initiatives, customer escalations, policies, staff training, disclosures, and marketing materials while partnering across business functions.
Key Responsibilities: Oversee risk governance for balance growth program implementation
Optimize pre-delinquency programs, losses, returns, and ROE
Act as subject matter expert on TSYS/TRIAD functionality
Support infrastructure enhancements, retention, and customer behavior initiatives
Coordinate escalations and improve customer-facing processes
Requirements: Robust analytical experience in risk management or financial analysis
Two to three years of business experience required
Detailed business case creation experience is required
In-depth communication, collaboration, and influence skills
In-depth analytical and problem-solving capabilities
Use risk oversight, TSYS/TRIAD expertise, and analytical judgment to optimize BMO credit card balance growth programs.