Coordinate distribution customer service through order processing and complaint resolution while supporting customers, warehouse teams, and internal departments.

This Distribution Customer Service Representative handles inquiries, orders, receipts, complaints, and account administration. The work requires customer service expertise, computer knowledge, shipping software familiarity, and clear communication. Responsibilities also include invoices, inventory counts, shipping requests, and records.

Key Responsibilities:

- Respond to inquiries and complaints about orders, invoices, shipments, and inventory
- Process customer orders and prepare related work order paperwork
- Coordinate urgent shipping requests with Traffic and Operations




- Verify computer-generated invoices and maintain account records
- Communicate customer feedback and dissatisfaction signs to management

Requirements:

- High school diploma or equivalent required
- Solid computer knowledge, including Microsoft Office applications
- Familiarity with shipping systems including UPS and Federal Express
- Excellent oral, written, and customer service skills
- Availability for irregular or extended hours when needed

Apply distribution customer service skills to manage orders, shipping coordination, invoicing, and customer communications accurately.

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📌 Distribution Customer Service Coordinator (Milton)
🏢 NFI Industries
📍 Milton