Strengthen financial services operations in Toronto through escalation leadership, risk management, and hybrid collaboration with cross-functional stakeholders.
As Manager, Client Service and Fund Operations Transformation, you will oversee operational challenges and support sustainable process improvements. The role connects client servicing, third-party provider coordination, recordkeeping administration, and transformation delivery. You will work with Sales, Legal, Compliance, Finance, Product, and global teams.
Key Responsibilities: Resolve complex operational and client service escalations
Coordinate third-party service provider issues
Oversee recordkeeping administration and operational controls
Collaborate cross-functionally to improve client experience
Guide colleagues and support stakeholder communications
Requirements: 10+ years in related financial services functions
Experience with complex escalations and service providers
Solid stakeholder engagement without direct authority
Knowledge of investment operations and risk practices
Excellent English communication and independent work skills
Bring financial services operations leadership, stakeholder influence, and risk awareness to client servicing and transformation work in Toronto.