Shape VIP arrivals and Concierge service at Fairmont Chateau Lake Louise while creating personalized experiences in Banff National Park.
This Guest Experience Manager leads VIP Services, Concierge, Suite Experience programs, and daily Guest Relations operations. The manager coordinates preferences, amenities, special occasions, and memorable activities for VIPs, Suite guests, and repeat visitors. Solid partnerships with operational departments, tourism operators, and the Resort Adventure Center support the resort’s lifestyle offerings.
Key Responsibilities: Plan daily VIP, Suite, repeat guest, and occasion arrivals
Lead Concierge teams focused on destination expertise
Curate bespoke itineraries and premium local experiences
Partner with tourism operators and experience providers
Ensure experiences meet Fairmont, Forbes, and LQA standards
Requirements: Five years of leadership experience in luxury hospitality
Proven VIP management and service recovery expertise
Knowledge of TrustYou and guest satisfaction metrics
Demonstrated financial acumen and operational management skills
Experience with guest experience technology and equivalent PMS
Use Concierge leadership, VIP coordination, and destination expertise to deliver memorable guest experiences at Fairmont Chateau Lake Louise.