emergiTEL is hiring a Senior Product Manager – Authentication for our client in the Digital Identity, Cybersecurity, and Telecommunications industry. This is a Permanent role.

Compensation: $110,000 - $120,000/year

Location: Toronto, Hybrid

Job Description (English)
About the Role

We are seeking a high-impact Senior Product Manager – Authentication to own the strategy and delivery of next-generation authentication and account protection solutions across the client’s Trust Platform.

Work at the intersection of mobile networks, digital identity, and enterprise security to transform trusted network verification and mobile-device intelligence into products that help organizations recognize legitimate customers, prevent account takeover, and deliver secure, low-friction experiences.

Focus on critical moments across the authentication lifecycle, including digital banking activation, sign-in, authenticator enrollment, device binding, step-up authentication for sensitive actions, and account recovery.

Partner with engineering, carrier partners, security, sales, and enterprise customers to build API-first capabilities that complement identity and fraud platforms.

Authentication Product Strategy & Leadership

Define and own the product vision, strategy, and roadmap for authentication and account protection based on customer needs, competitive differentiation, and business outcomes.

Identify opportunities where mobile network verification, SIM and device signals, and trust intelligence can enhance authentication journeys alongside methods such as MFA and passkeys.

Own product prioritization, business cases, packaging, and pricing.

Guide products from discovery through launch, enterprise adoption, and ongoing optimization.

Authentication Solutions & Product Delivery

Lead the design of secure, low-friction journeys for enrollment, sign-in, authenticator registration, device changes, account recovery, and high-risk step-up authentication across web, mobile, and contact-center channels.

Shape APIs, SDKs, and developer experiences that integrate with enterprise CIAM/IAM platforms, identity providers, orchestration platforms, and fraud decision systems.

Translate authentication use cases into clear requirements and integration patterns, including identity and session context, token lifecycles, failure states, fallback experiences, and resilience strategies.

Partner with engineering and carrier teams on telecom-enabled approaches, including number verification and SIM-based authentication.

Fraud Prevention & Risk-Adaptive Authentication

Collaborate with Trust Intelligence, fraud, cybersecurity, and digital teams to translate network integrity signals, contextual risk, and enterprise policies into actions such as allow, verify, step-up, block,



or investigate.

Design solutions that address real-world threats including credential compromise, phishing, MFA fatigue, SIM swap, account takeover, fraudulent device enrollment, session abuse, and recovery-channel takeover.

Define assurance and user experience trade-offs for various authentication use cases.

Customer, Carrier & Go-to-Market Engagement

Lead discovery sessions with banks, fintechs, insurers, and enterprise customers to understand authentication controls, integration constraints, fraud exposure, and customer friction.

Design customer pilots and proof-of-value programs with measurable success metrics.

Collaborate with carrier partners and technology providers to improve capability, coverage, and reliability.

Translate complex technical concepts into compelling customer narratives, demonstrations, and use-case playbooks.

Partner with Sales, Solutions Engineering, and Product Marketing on commercialization, technical enablement, launch readiness, and customer adoption.

Product Performance, Security & Trust

Define and monitor KPIs related to authentication completion, challenge rates, enrollment and recovery success, false declines, fraud outcomes, integration time, API latency, and service availability.

Partner with Security, Privacy, Legal, and Engineering teams to apply secure-by-design, privacy-by-design, threat modeling, and auditability principles.

Drive operational readiness through observability, incident response planning, graceful degradation, and continuous improvement.

Experience

6+ years of product management experience in enterprise SaaS, API-first platforms, authentication, digital identity, cybersecurity, fraud/risk, fintech, or telecommunications.

Proven experience leading technically complex products from customer discovery through development, launch, and enterprise adoption.

Experience partnering with software engineering, security, architecture, and customer technical teams to deliver secure APIs, SDKs, integration workflows, or identity services.

Practical exposure to authentication and account protection journeys, including MFA, passwordless access, passkeys, device binding, step-up authentication, or account recovery.

Experience leading enterprise customer discovery, design-partner engagements, pilots, or commercialization of technical B2B solutions.

Skills





Strong knowledge of modern authentication concepts and standards, including MFA, FIDO2, WebAuthn, passkeys, OpenID Connect, OAuth 2.0, and token/session management.

Ability to assess security threats and controls, including phishing, social engineering, credential stuffing, SIM swap, recovery abuse, and account takeover.

Strong technical product judgment around API/SDK design, web and mobile authentication flows, integration architecture, error handling, observability, and service reliability.

Analytical ability to connect authentication performance, user experience, fraud prevention, and business outcomes.

Excellent customer empathy, stakeholder management, and communication skills.

Ability to balance security, privacy, accessibility, and usability while leading cross-functional initiatives.

Nice to Have

Experience with mobile operator network APIs or standards such as GSMA Open Gateway/CAMARA Number Verification, SIM Swap, TS.43/ASAC, or OpenID Connect CIBA.

Experience with mobile SDKs, device binding or attestation, secure key storage, passkeys, and authenticator migration or recovery.

Familiarity with CIAM and identity provider ecosystems such as Auth0, Okta, Ping, Microsoft Entra, SAML, or authentication orchestration platforms.

Knowledge of standards and guidance including NIST SP 800-63-4, FAPI 2.0, and Canadian privacy requirements.

Experience applying fraud/risk scores, policy engines, continuous session signals, or AI-powered intelligence in adaptive authentication.

Why Join

Help shape the future of authentication and mobile identity across Canada.

Build innovative products at the intersection of mobile networks, enterprise identity, security, and fraud prevention.

Work closely with leadership, carrier partners, and major enterprise customers.

Join a team-oriented and mission-driven environment with high visibility and measurable impact.

Vacancy Status / Statut du poste
This is an active position currently open for hiring. / Ce poste est activement ouvert au recrutement.

Use of Artificial Intelligence / Utilisation de l'intelligence artificielle
emergiTEL uses artificial intelligence to help identify and source candidates for this role. All assessment and selection decisions are made by our recruiters, a human is always involved, and no applicant is evaluated or rejected by automated means alone. emergiTEL a recours à l'intelligence artificielle pour aider à identifier et à trouver des candidats pour ce poste. Toutes les décisions relatives à l'évaluation et à la sélection sont prises par nos recruteurs ; une intervention humaine est systématiquement assurée, et aucun candidat n'est évalué ou rejeté uniquement par des moyens automatisés.

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📌 Senior Product Manager – Authentication (Ontario)
🏢 emergiTEL
📍 Ontario