Director of Customer Experience & Service Excellence (Quebec City)

Director of Customer Experience & Service Excellence (Quebec City)

05 Nov
|
Hospitality
|
Quebec City

05 Nov

Hospitality

Quebec City

PAL Airlines is seeking a Director, Customer Service to lead the customer experience across our Quebec network. You will shape strategy, drive service excellence, and align operations with safety and business objectives.
You will manage station leaders, coach teams, and foster a culture of accountability, inclusivity, and continuous improvement, with fluency in French and English required. Experience in airport operations and cross-functional collaboration is essential.

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📌 Director of Customer Experience & Service Excellence (Quebec City)
🏢 Hospitality
📍 Quebec City

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