Lead Account Managers across Canada remotely, hybrid, or from Toronto while driving customer retention, expansion, and long-term value realization.
As Senior Manager, Account Management, you will guide team performance and segment outcomes, including renewal health, expansion, and customer engagement. You will partner strategically with Sales and CAM leadership while supporting customers’ business goals. Success requires coaching, stakeholder management, and cross-functional influence.
Key Responsibilities: Provide performance feedback, coaching, and career development support
Develop future leaders through succession planning
Own segment-level renewal health and risk mitigation
Prioritize resources across accounts for maximum impact
Monitor expansion, renewal, customer health, and engagement metrics
Requirements: Lead five or more Account Managers or Sales Representatives
More than two years managing teams
Excellent communication, coaching, and stakeholder management skills
Ability to influence beyond direct reports
Interest in AI-driven solutions and performance efficiencies
Bring account management leadership, renewal strategy, coaching, and cross-functional partnership to customer outcomes across Canada.