Use research, prototyping, and accessibility expertise to improve member journeys for Canadian credit unions and financial institutions. Work remotely on flexible engagements.
This Senior UX Designer assignment focuses on digital banking and financial services across web and mobile experiences. You will uncover user needs, identify friction, validate solutions, and use analytics and feedback to prioritize improvements. Collaboration with product managers, developers, program managers, and solution architects will shape practical design outcomes.
Key Responsibilities: Research member needs through interviews and usability testing
Combine analytics, feedback, and research to prioritize improvements
Design consistent experiences across digital and traditional channels
Review delivered experiences and resolve usability gaps
Contribute reusable patterns and design evaluation practices
Requirements: At least five years designing complex web or mobile products
Portfolio demonstrating research, interaction design, and delivery
Excellent information architecture and explicit user-flow skills
Experience working with established design systems
Ability to collaborate across user, business, and technical priorities
Apply your UX research, accessibility, and journey-design strengths to modernize digital banking experiences across Canada.