Design IVR and Contact Center applications using Genesys, Cisco, Amazon Connect, NICE, Avaya, or Nuance platforms. Support cloud and telephony solutions.

This engineer leads application design, development, implementation, and support for IVR and Contact Center environments. The work involves contact flow design, call routing, self-service solutions, and speech recognition. It also connects CTI, APIs, web services, and backend systems.

Key Responsibilities:

- Lead IVR and Contact Center application design
- Develop and implement Contact Center applications
- Support IVR platforms and telephony technologies
- Design contact flows and call routing solutions
- Integrate CTI, APIs, and backend systems

Requirements:

- Strong experience with IVR and Contact Center platforms
- Experience with cloud-based Contact Center solutions
- Knowledge of APIs, web services, and integrations
- Familiarity with Agile and Scrum methodologies
- Solid project and stakeholder management skills

Apply IVR engineering, contact flow design, integration, and leadership expertise across Contact Center application initiatives.

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📌 IVR Contact Center Engineer (Toronto)
🏢 apptoza
📍 Toronto