Shape AI-assisted support at MRI Software by building Agentforce capabilities, tuning deflection, and connecting knowledge systems with client service workflows.
As Product Owner for Client & Digital Support, you will make AI practical in live support environments. The individual contributor role combines product ownership with direct configuration, prototyping, coding, and verification. You will work across Agentforce, Salesforce Service Cloud, knowledge platforms, chat, telephony, and ticketing tools to improve support outcomes.
Key Responsibilities: Build and tune agentic support and deflection capabilities
Ground AI experiences in reliable knowledge sources
Measure containment, accuracy, and escalation quality
Design handoffs among Salesforce and support systems




Partner with leaders to drive adoption after launch
Requirements: Experience implementing Agentforce, Einstein, or comparable AI agents
Hands-on Salesforce Service Cloud configuration expertise
Knowledge platform experience with Salesforce Knowledge or similar
Working knowledge of support tooling integrations
Demonstrated AI-assisted product and code delivery
Bring AI support implementation, Salesforce knowledge, and rigorous verification to MRI Software’s Client & Digital Support product area.

#J-18808-Ljbffr

📌 AI Support Systems Product Owner (Manitoba)
🏢 MRI India
📍 Manitoba