Shape contact centre modernization at Bell through cloud migration, process design, and client advisory expertise in a hybrid Canadian work arrangement.
This Senior Business Consultant assignment supports enterprise-scale customers through operational and technological change. You will examine contact centre challenges, recommend practical solutions, and guide clients toward improved customer experiences. The work includes workforce management, quality assurance, performance reporting, organizational change, and people enablement.
Key Responsibilities: Lead or participate in client engagements and workshops
Identify operational inefficiencies and improvement opportunities
Design processes, customer journeys, and strategic roadmaps




Advise on cloud migration and technology modernization
Share industry benchmarks and internal best practices
Requirements: Seven to ten years of customer contact centre experience
University degree
Proven ability to lead client engagements
Analytical, creative, and solution-oriented approach
Experience preparing presentations, proposals, or reports
Bring consultative leadership, transformation planning, and contact centre expertise to Bell Business Markets’ client mandates.

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📌 Contact Centre Transformation Advisor Bell (Ontario)
🏢 Bell
📍 Ontario