Manage 311 capital projects involving CRM, telephony, and integrations at Metro Hall in Toronto, with hybrid work under City policy.
Reporting to the Director, Strategy, Insights & Planning, this Project Manager 311 coordinates complex initiatives for the City of Toronto. Responsibilities span project governance, budgets, schedules, quality standards, business process re-engineering, and organizational change. The assignment is full time and temporary for 12 months.
Key Responsibilities: Develop detailed project plans and program-specific policies
Identify stakeholder requirements and monitor project execution
Review deliverables for compliance with project standards
Report technology, staffing, cost, schedule, and deliverable progress
Maintain plans, reports, presentations,



and project documentation
Requirements: Extensive experience leading enterprise-wide transformation initiatives
Experience applying project, change, and process improvement methodologies
Experience developing roadmaps, dashboards, reports, and executive briefings
Ability to manage competing priorities using Agile methodologies
Superior analytical, interpersonal, problem-solving, and conflict resolution skills
Bring capital project management, business re-engineering, and reporting expertise to complex 311 initiatives serving Toronto.

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📌 311 Capital Projects Manager Toronto (Ontario)
🏢 City of Toronto
📍 Ontario